FAQ

What is the currency of the prices displayed on the site?
All prices are in USD.

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 4-7 days for production before your order ships. Average delivery times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you do not receive a tracking number after 7 business days, please contact us at infokidsetcompagnie@gmail.com .

I am not satisfied with my order, can I return it? What should I do if there is a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You are responsible for return shipping costs. Once we receive the product, we will refund the full amount of your original purchase.
Please include your name and order number in the returned package.
Please note: If your package is in the process of being delivered, you must wait to receive it before returning it for a refund.

Can I cancel my order?
Yes, you can cancel your order without penalty! However, you must cancel it before it ships. If the item has already been shipped, you will need to use our returns system to receive a full refund.

I entered an incorrect address, what should I do?
If you entered your address incorrectly or if autofill entered an incorrect address, simply reply to your order confirmation email and confirm the error. Once you have verified the error, please notify us by email at infokidsetcompagnie@gmail.com .
If the address is incorrect, we can change it within 24 hours. After this time, no refunds will be possible.

How long does delivery take?
Delivery times vary, as we ship from different fulfillment centers around the world, depending on your location. On average, delivery takes between 15 and 25 business days .

I have a question that hasn't been addressed, can you help me?
Of course! We're here to help. Email us at infokidsetcompagnie@gmail.com and we'll be happy to assist you.
We receive a large number of emails, so for a quick response, please include your order number and clearly explain your request. Thank you!